Frequently Asked Questions (FAQs)
How do I place an order?
You can place an order either online or by phone, whichever suits you best.
Online Ordering:
Simply browse our product range, add your selected items to the basket, and proceed to checkout. You’ll be prompted to either create an account or log in to complete your purchase securely.Phone Orders:
Prefer to speak with someone? Contact our customer service team at +44 7451 288550, and one of our friendly advisors will assist you with placing your order.
I forgot my password — what should I do?
No problem. Just click the Login button at the top of the page, then select ‘Forgotten password’ and follow the prompts to reset it.
If you’re unsure which email address is associated with your account, simply reach out to our team and we’ll help you regain access quickly and securely.
What are your office hours?
Our customer support team is available to assist you during the following hours:
Monday to Thursday: 8:45 AM – 5:00 PM
Friday: 8:45 AM – 4:00 PM
We are closed on weekends and UK public holidays.
Can I get a price list?
To support our sustainability goals, we no longer distribute printed price lists.
However, you can:
View live pricing for all products directly on our website
Download a spreadsheet of all products with your personalised pricing through your online account
If you need assistance accessing this, our team will be happy to help.
What is the cost for carriage?
Delivery charges are calculated based on your postcode and the size of your order.
For larger orders, we’re pleased to offer free delivery on all orders over £200.
How will you deliver my order?
Once your payment is confirmed and a receipt issued, we immediately begin processing your order for dispatch.
All orders are delivered within 3 business days to the home or business address provided at checkout.
What is your policy for returns or damaged goods?
We aim to deliver all orders within three working days, depending on the time the order is placed.
Upon receiving your delivery, please ensure the carrier’s paperwork is signed and that any damages or shortages are clearly noted.
This step is essential — without it, we may not be able to issue replacements.
For damaged goods, we kindly request photographic evidence to help us assess the issue promptly.
If you receive the wrong item, or if you ordered the incorrect item yourself, please contact us. We will gladly arrange for a replacement and collection at no additional cost.