Ordering Options
Online
Orders can be conveniently placed at any time via our official website, ensuring seamless access to our products and services around the clock.
Opening Hours
Alternatively, you may submit your order via telephone or email. Our customer service team is available to assist you Monday to Thursday from 8:45 AM to 5:00 PM and Friday from 8:45 AM to 4:00 PM. Whether you’re seeking guidance or ready to place an order, our team is here to support you. Orders submitted outside business hours will be attended to promptly by a member of our team during the next available working period.
Purchase Order Numbers
If your company requires purchase order numbers to be referenced on invoices, please ensure this information is provided at the time of ordering.
Changes to Your Order
Should you need to modify an existing order, please contact us immediately at +44 7451 288550. We will make every effort to accommodate changes; however, please note that once an order has been picked and processed by our warehouse team, amendments may no longer be possible.
Carriage & Delivery
For comprehensive information on delivery charges, shipping schedules, and return procedures, please refer to our Delivery & Returns page.
Communication, Privacy & Marketing
Emails
We issue all order confirmations, invoices, and account statements via email. If your email address changes, please notify us promptly and include your account number in the subject line to ensure continuity in communication.
We also distribute marketing emails featuring exclusive promotions, product launches, and updates. You can manage your email preferences or unsubscribe at any time using the links provided in the footer of each message.
SMS
From time to time, we may send SMS notifications with special offers, product news, or review invitations. To opt out of SMS communications, simply reply STOP to any message or contact us directly to update your preferences.
Privacy
To understand how we collect, manage, and protect your personal data, we encourage you to review our Privacy Policy in full.
Prices
Comprehensive pricing for our entire product range is readily accessible on our website. In addition, you can download a tailored price list featuring your previously purchased items as well as products saved to your favourites list for quick reference.
We extend preferential pricing for volume orders, including discounted rates on half and full pallet quantities. Complimentary on-loan dispensers are also available for qualifying high-volume purchases. For a customised quotation or further details, please contact our team.
Payments
Bank Transfer and PayPal
We offer flexible and secure payment options via Bank Transfer or PayPal, both accessible through our website.
If you prefer to pay by bank transfer, please contact us to place your order directly, and we will provide the necessary banking details. Kindly note that orders will only be processed and dispatched upon receipt of full payment.
Price Lists
Product pricing is transparently displayed on our website, and you can generate a personalised price list that reflects both your purchase history and saved favourites.
To support our trade and wholesale customers, we offer bulk purchasing incentives—including reduced pricing for half or full pallet orders