Returns & Refunds

At Saniti Source, we are committed to ensuring your complete satisfaction with every purchase.

Damaged Goods

If your order arrives damaged, please sign for it as “Damaged” upon delivery. This enables us to submit a claim with the carrier and arrange a prompt replacement.

Shortages

Any missing items must be reported within 8 days of delivery.
We recommend checking your delivery promptly to confirm all items are present.

Reporting Issues

To report damages or shortages, please contact our customer support team as soon as possible:
📞 +44 7451 288550

All issues must be reported within 30 days of delivery.

Returns & Replacements

If for any reason you are not fully satisfied with your purchase, you may return the goods within 30 days for a full refund, provided they are in unused, original, and saleable condition.

• No return fees apply

• Replacements are processed free of charge, including delivery

Return Address

All returned items must be sent to the following address:

Saniti Source
307 Gloucester Road
Horfield
BS7 8PF
Bristol City
United Kingdom