Delivery Information
At Saniti Source, we are committed to providing fast and reliable delivery throughout the UK and Europe — with no location restrictions.
Please allow up to 3 business days for delivery from the date of dispatch, including palletised orders.
Delivery Coverage
We proudly deliver to all areas within the UK and Europe, including remote and offshore locations.
No matter where you are, we guarantee delivery within 3 business days.
How Delivery Costs Are Calculated
Delivery charges are calculated based on your postcode and will be displayed:
In the mini-basket (top right corner of the site) once you’re signed in or registered
Again on the checkout page before you complete your purchase
Please note: If no delivery fee appears for your postcode, delivery to your location is free.
Delivery Access
Please be aware:
Deliveries are made to the outside of your property at ground floor level only.
For health, safety, and insurance reasons, couriers are not authorised to carry goods upstairs or inside the premises.
Returns & Refunds
At Saniti Source, we are committed to ensuring your complete satisfaction with every purchase.
Damaged Goods
If your order arrives damaged, please ensure it is signed for as “Damaged” upon delivery. This allows us to process a claim with the carrier and arrange a full refund or replacement, as per your preference, at no additional cost.
Shortages
Any shortages or missing items must be reported within 8 days of delivery.
We encourage you to inspect your order promptly upon receipt to ensure all items are accounted for.
Reporting Issues
To report damages or shortages, please contact our customer support team as soon as possible at:
📞 +44 7451 288550
All issues must be reported within 30 days of delivery for resolution.
Returns & Replacements
If you are not entirely satisfied with your purchase, you may return item(s) within 30 days for a full refund, provided the goods are returned unused, in new and saleable condition.
No return fees apply
Replacements are available without any additional delivery or return charges
Exchanges are not offered at this time
Refunds are issued either in-store or by mail
Refunds for eligible returns are processed within 5 business days
Damaged items are eligible for a full refund or replacement, based on your choice
We aim to make the process simple and stress-free.