Saniti Source

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    Privacy Policy

    This Privacy Policy explains the personal data that we collect from you, or that you provide to us, when you visit the Sainti Source website or contact our customer service team. It also outlines how we process your personal data, who we may share it with, and the rights you have regarding your personal information.

    About Us

    Sainti Source is the data controller responsible for the personal data collected under this notice. If you have any questions about how we handle your personal data, please contact us.

    Personal Data We Collect and Process

    We collect and process the following types of personal data:

    • Orders — When you place an order, we collect details such as your name, email address, billing and shipping address, phone number, and order information. Our third-party payment processor securely handles your payment details.

    • Customer Queries and Complaints — When you contact our customer service team with a question or complaint, we record the details of your query or issue and how it was resolved.

    • Email Subscriptions — When you register on our website or sign up for our email newsletter, we collect your email address.

    • Automatically Collected Information — We use technologies (such as cookies and analytics tools) to gather non-personally identifiable information about how visitors use our website, including which pages are visited and how long users stay on each page.

    Purposes of Processing and Legal Basis

    • Order Fulfillment — We process your personal data to complete and deliver your order. This is necessary for us to perform our contract with you. We may also process aggregated order data for internal business analysis, based on our legitimate interest in improving our operations.

    • Account Management — We process your personal data to provide and manage your online account, enabling you to review orders, manage newsletter subscriptions, and update your details. This processing is based on our legitimate interests in offering you these account features.

    • Email Communications — If you register on our site or subscribe to our marketing emails, we process your data to send you newsletters and promotional updates. This is done based on your consent provided during registration or subscription.

    • Website Analytics — We process automatically collected data to better understand website usage patterns and improve our website’s performance and user experience. Where this involves processing personal data, it is done under our legitimate interest in maintaining and enhancing our website.

    Personal Data We Require From You

    To complete a purchase with Sainti Source, certain personal data is required. This will be clearly indicated during the checkout process. If you choose not to provide the requested information, we will unfortunately be unable to process your order.

    Data Sharing and Recipients

    We may share your personal data with the following recipients in connection with the purposes outlined in this policy:

    • Service Providers — We work with trusted service providers to help operate our business efficiently. For example, we use courier and shipping companies to deliver your orders, and these partners may have access to your personal data in order to perform their services.

    • Group Companies — As part of a group of companies, certain services are provided at a group level. This means that another group company may act as a data processor on our behalf, particularly when engaging third-party service providers.

    Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including meeting any legal, accounting, or reporting obligations.

    When determining the appropriate retention period, we consider factors such as:

    • The amount, nature, and sensitivity of the data

    • The potential risk of unauthorized use or disclosure

    • The purposes for which we process the data and whether these can be achieved through other means

    • Relevant legal and regulatory requirements

    Withdrawing Consent

    Where we process your personal data based on consent—such as for sending marketing emails—you have the right to withdraw that consent at any time.

    You can unsubscribe from marketing communications by:

    • Clicking the unsubscribe link in any of our marketing emails

    • Logging into your Sainti Source account and adjusting your communication preferences

    Please note that withdrawing consent means we will no longer be able to send you marketing emails or our newsletter.